Seating The Guest
(W: waiter, G: guest)
W: Good evening, sir. Welcome to African Deck!晚上好,先生.歡迎光臨菲菲酒廊！
G: Good evening,. I’d like a table for 4.晚上好，我要一張四人桌。
W: A table for 4, would you come this way, please? Be careful of the steps.
Would you like to sit here?/ How about this table? 一張四人桌，好的。這邊請，小心臺階。坐這裏好嗎？
G: It’s fine, thank you. 好的，謝謝。
W: You’re welcome. Sit down, please. I’ll bring the menu, sir. 不客氣，請坐。我去拿菜單。
注：1 客人到來，首先要打招呼：Good morning/afternoon/evening,, welcome to African Deck !等等的問候語，要讓客人感覺到熱情。
2 若客人未說來客人數，可主動問詢：How many people do you have?/ How many people are there in your party?（您一行有多少人呢？）等，以便引客入位。
3 引客入座，要走在客人的前方，身體稍側，隨時注意客人的情況，可提醒：Would you come this way?（這邊請）/Follow me, please. Be careful of the steps.（請跟我來，小心臺階）等
4服務時注意要使用正規的口語，對客人勿說，ok, hi ,hello 等比較隨意的`用語。
Taking Orders
W: What would you like to drink, sir? 先生，您要喝點什麼呢？
G: Give me a Scotch. 給我一份蘇格蘭威士忌。
W: Would you like your Scotch straight up(no ice) or on the rocks(with ice), sir?
您想淨飲還是要加冰塊呢，先生？
G Straight up. 淨飲。
W: would you like anything else? 好的，您還要點別的嗎？
G: Give me some peanuts. 來點花生吧。
W: So, one Scotch without ice and some peanuts, am I right? 一份蘇格蘭威士忌不加冰的和一份花生，對嗎？
G: Yes, thank you.
W: You are welcome. Just a minute, sir. 不客氣，先生請稍等。
注：1 特別注意straight up（淨飲）on the rocks（加冰）這一說法。因客人用得較多，一定要能聽懂。
2 最後來一個確認(confirm)，以免出錯。
3 看到客人引完可問Would you like one more beer, sir?/ Would you like another drink, sir?請問先生還要來一杯嗎？
