服務禮儀的特點 普遍性、繼承性、差異性、時 代性 服務禮儀的職能 塑造個人形象、塑造組織形象、 溝通信息、聯絡感情 The characteristics of service etiquette： Universality, inheritance, difference, the time The function of service etiquette： Shape personal appearance, shape organization image, communication information, contact feelings
有很多服務禮儀的內容，就以飯店服務人員爲例 There are a lot of the content of service etiquette ， Take the hotel service personnel， for example
當前，飯店業激烈的市場競爭，實質就是服務質量的`競爭。飯店的生存和發 展、聲譽和效益、市場和客源，靠的是向賓客提供全方位的優質服務。一種 “賓客至上”的服務精神和熱情友好、真誠和藹的服務態度，可使客人在感官 上、精神上產生尊重感、親切感。講究禮儀是優良服務態度的關鍵，是優質服 務所必須。 At present, the hotel industry of the fierce market competition, the essence is the quality of service competition. The hotel's survival and development, reputation and efficiency, market and tourists by guests to provide a full range of quality services. A kind of ject. As a public official, service object become their