A list of complaints
A: This is my list of complaints, Andrew. I would appreciate it if you would look over them.
B: Certainly, Ms. Parker. Thank you for coming directly to me. You can count on me to act on these.
A: Well. I’ve used your firm for several years and I’ve generally been pleased. It’s just the last few months that I’ve had problems.
B: Well, I will definitely do what I can to solve these problems, and improve our service.
意見單
A：這是我的一些意見，安德魯。我希望你能看一看。
B：當然，帕克女士。謝謝您直接找我。請相信我會親自處理這些事的'。
A：好吧，我跟你們公司做了好幾年生意了，一般地說我還是滿意的，只是最近幾個月我遇上了一些問題。
B：好，我一定盡力解決這些問題並改進我們的服務。