歡迎和問候語:
1、Good morning(afternoon, evening), sir(madam)
早上(下午、晚上)好,先生(夫人)。
2、How do you do?
您好!(初次見面)
Glad to meet you .
很高興見到您。
3、How are you?
您好嗎?
Fine, Thanks. And you ?
很好,謝謝。您好嗎?
4、Welcome to our hotel (restaurant , shop).
歡迎到我們賓館(餐廳、商店)來。
5、Wish you a most pleasant stay in our hotel .
願您在我們賓館過得愉快。
6、I hope you will enjoy your stay with us.
希望您在我們賓館過得愉快。(客人剛入店時)
I hope you are enjoying your stay with us.
希望您在我們賓館過得愉快。(客人在飯店逗留期間)
I hope you have enjoyed your stay with us.
希望您在我們賓館過得愉快。(客人離店時)
7、Have a good time!
祝您過得愉快!
電話用語:
8、**hotel , front desk. Can I help you?
**飯店,前廳。您找誰?
9、Sorry, I've dialed the wrong number.
對不起,我撥錯號了。
10、May I speak to your general manager?
能和你們總經理說話嗎?
Speaking.
我就是。
11、Sorry, he is not in at the moment.
對不起,他現在不在。
Would you like to leave a message?
您要留口信嗎?
12、Pardon.
對不起,請再說一遍,好嗎?
I beg your pardon.
對不起,請再說一遍,好嗎?