在面試中,主考官除了就簡歷上所列出的相關信息提問外,還會要求你講述你曾經遇到的一個具體問題或任務,並介紹你是如何處理這一問題或任務的,以及最後的處理結果如何。與此同時,主考官還可能會對你敘述的細節進行追問,以便從中更全面地瞭解你的相關素質。下面是本站小編收集整理好的應聘外資企業的面試問答寶典 ,我們一起來看看吧!
關於應聘者的領導能力
Tell me how you went about setting the goals for your team members and gaining commitment from them.
通過這一問題,主考官主要想了解應聘者是如何通過設置團隊目標來領導自己的團隊,以及採取了何種方法或手段來引導團隊成員實現目標。在回答這一問題時,應聘者應當使用恰當的例子,充分說明自己擅長制定團隊目標並領導團隊成員實現目標。以下回答針對的是如何成功地爲銷售團隊制定目標,以及制定目標會帶來怎樣的好處。
[具體任務] I needed to set the sales team objectives for the next year. [執行步驟] I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals. [完成結果] The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team’s success, and this motivated them towards achieving the goals.
關於應聘者的決策能力
Tell me about an important decision you made in your previous job.
通過這一問題,主考官想要了解的是應聘者能否作出思維縝密的決策,是否具備果斷的決策能力。在回答這一問題時,應聘者首先應該分析各種影響自己決策的因素,然後權衡各種選擇,最後作出最妥當的決策。以下參考回答是關於如何更經濟地爲公司採購原材料。
[具體任務] I was in charge of the purchase of raw materials for our company.[執行步驟] We always ordered a month’s supply at a time to keep inventory costs low. I had to decide whether to keep doing this or buy six months’ supply and get a discount for ordering such a big volume and escape possible future price increases. I did some research and figured out that we could reduce our costs by buying for six months, especially since the amount we used remained practically unchanged month on month. [完成結果] It turned out that I was right, and the prices increased quite a lot during those six months.
關於應聘者解決問題的能力
Describe a thorny problem you had to solve in your last job.
這個問題旨在考查應聘者識別問題、分析問題和解決問題的能力。應聘者首先應從自己的工作經歷中尋找一個與所應聘職位密切相關的實例,然後說明自己是如何處理這一問題的,並對處理結果加以描述。此外,應聘者選擇的實例最好是自己成功解決的問題。以下參考回答是關於如何成功處理客戶對質量低劣產品的投訴。
[具體問題] Last July, we were receiving a lot of complaints about the poor quality of our products. [解決措施] I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then, an up-to-date system for checking the quality of raw materials was quickly introduced. [處理結果] This sorted out the problem and we had fewer complaints from our clients.
關於應聘者的創新能力
Tell me about a suggestion that you have recently made to your manager.
這一問題是用來了解應聘者是否具備積極主動的創新思維能力,是否能夠爲公司提供一些有益的創意。應聘者從過去的工作經歷中搜尋的相關案例,要能說明自己能夠積極主動地爲公司提供有益於公司發展的建議。以下參考回答是關於如何說服上司爲採購部的'員工提供一次有關即將上市的新產品的培訓。
[具體問題] I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it, but we had none. [解決建議] I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training. [處理結果] This meant that we could deal professionally with our vendors and it also motivated us, feeling part of the launch excitement.
關於應聘者的溝通能力
Describe a situation where you negotiated with your manager to reach an agreement.
通過這一問題,主考官想要了解應聘者是否具備明確傳遞信息的能力以及爲獲得雙贏結果的溝通能力。回答該問題時,應聘者應首先簡單介紹具體問題,然後詳細闡釋自己如何以合作的方式和態度與對方一起商討問題,以及自己如何以充分的論據說服對方接受自己提出的解決方案;最後簡述一下處理的結果。以下參考回答是關於如何說服主管爲其下屬完成項目任務提供更多的時間。
[具體問題] My supervisor gave me an unreasonable deadline to complete a project. [解決方案] I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then, I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that, we discussed possible ways of reducing these time frames, and I suggested allocating more resources to the project. Finally, I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic time line. [處理結果] The result was that we were able to settle on a plan that worked for both of us.
關於應聘者的組織策劃能力
① Tell me about a time when you had to plan and coordinate a project from start to finish.
② Describe a situation in which you had to schedule your activities to meet an objective.
問題①要求應聘者舉例說明自己過去曾策劃和協調的一個完整的工作項目。
問題②要求應聘者描述一下自己是如何安排工作進度,從而實現一個具體的目標的。兩個問題的設置旨在考察應聘者設置項目目標、安排項目工作進度、處理項目具體任務的能力。通過這些問題,還可以考察應聘者是否具備合理調配資源並有效分配任務以實現目標的能力。
① [具體任務] I headed up a project which involved sales personnel and engineers. [執行步驟] I organized a meeting to get everyone together to brainstorm and get his or her input. From this meeting I drew up a plan, taking the best of the ideas. I organized teams, balancing the mixture of technical and non-technical people. We had a deadline to meet, so I did periodic checks with the teams. After three weeks, we were exceeding expectations, and were able to begin implementation of the plan. [完成結果] It was a great success, and I was commended for my leadership, but I was most proud of the team spirit and cooperation.
② [具體任務] I had to complete a technical report every month. This involved collecting a large amount of information from different departments. [執行步驟] I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report. [完成結果] This worked well and I comfortably met my deadline.
關於應聘者的團隊合作能力
① What kinds of people do you have difficulties working with?
② Describe a time when you demonstrated the ability to be an effective team member.
問題①要求應聘者具體說明和哪一類人共事有困難。通過這個問題,主考官想從側面瞭解一下應聘者的團隊合作能力。應聘者在回答這一問題時,比較明智的選擇是如實講述自己不擅長與某類人共事,但儘量將回答的重心放在如何成功地與此類人溝通方面。應聘者可以首先簡述自己不願和這類人共事的原因,然後說明自己如何積極與他們溝通並取得共識,從而解決問題,最後別忘了強調自己從中學到的東西。
問題②旨在考察應聘者是否具備與新團隊成員培養良好合作關係併爲團隊作貢獻的能力。應聘者應舉例說明自己是如何與新團隊成員積極溝通培養良好關係,以及自己是如何理解團隊目標併爲團隊作出重要貢獻的。
① [具體問題] In my last two jobs I have worked with people from different backgrounds and cultures. The only time I had difficulty was with people who were dishonest about work issues. [解決措施] I worked with one man who was taking credit for the work that his team accomplished. I had an opportunity to talk with him one day and explained how he was affecting the morale. He became very upset that others saw him that way, and said he was unaware of his behavior or the reactions of others. [處理結果] His behavior changed after our talk. What I learned from that experience is that sometimes what we perceive about others is not always the case if we check it out.
② [具體問題] I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions. [解決措施] I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust. [處理結果] The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.
關於應聘者的抗壓適應能力
① Tell me about how you worked effectively under pressure.
② Tell me about a time when you had to quickly adjust your work priorities to meet changing demands.
問題①要求應聘者描述一下自己如何在壓力下成功完成工作。通過這個問題,主考官想了解應聘者是否能在壓力巨大或工作條件困難的情況下成功完成工作任務。回答這種問題,應聘者要舉出實例,着重強調自己具備沉着冷靜地面對壓力的素質,並懂得如何爲自己減壓。
問題②考察應聘者是否具備爲滿足不同的工作需求而調整工作重心的能力。應聘者在回答這一問題時,應舉出代表性的例子強調自己能夠有效調整自己,以適應不同環境下的工作,同時履行不同職責。
① [具體任務] While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for a new customer and urgent. [執行步驟] I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs. [完成結果]While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.
② [具體任務] I was in the middle of planning a new product launch for the company when I was asked to prepare a feasibility report for a big project we were tendering for. [執行步驟] I made an outline of the information I needed immediately for the report and assigned a portion to each of my staff. I spent the next couple of days drawing up schedules of the tasks that needed to be carried out to complete the report and meeting with staff members to brief them and get feedback. I was then able to refocus on completing the new product launch on time. [完成結果] The feasibility report was completed on time with great efforts made by each staff member, and I didn’t miss the deadline of the new product launch.
關於應聘者在注重細節和工作標準方面的能力
① Describe what you did to control mistakes in your work.
② Tell me about a time when you were not satisfied with your work performance. What did you do about it?
問題①要求應聘者描述一下自己是如何控制工作中的失誤的。通過這一問題,主考官想了解應聘者是否能全面關注工作任務中各方面的細節,並準確無誤地完成任務。應聘者在回答該問題時,應強調自己是一個嚴格、細心的人,在工作中十分注重細節,並且經常檢查細節方面的問題,從而能有效杜絕失誤的出現。
問題②要求應聘者舉例說明對自己工作表現有哪些不滿意的地方。主考官想通過這一問題了解應聘者如何爲自己制定具體的工作標準,以及在工作出現問題時能否及時予以糾正。在回答該問題時,應聘者應強調自己一直爲自己的工作設置非常高的標準,一旦發現工作表現不符合標準時,總是積極地採取措施,彌補不足之處。
① [具體任務] In my last position I had to make all the conference arrangements for my line director. [執行步驟] I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details. [完成結果] This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.
② [具體問題] Once my sales performance review rating was lower than I had expected. [解決措施] I met with my line director to make an action plan for improvement and set very specific sales targets to be met on a monthly basis. I worked very hard to meet these targets and constantly monitored my sales performance. I also asked for regular feedback about my performance. [處理結果] After six months, my line director conducted another review and my rating was much higher.
總之,在面試過程中,主考官主要想通過行爲性問題了解應聘者在某一特定情形下的具體表現,從而考察應聘者是否符合應聘職位的具體要求。在回答問題前,應聘者應仔細聆聽問題,給出的回答要儘量明確、詳細,以便主考官從中瞭解你是否真正具備該職位所需要的技能和素質。以下筆者補充提供了一些類似的常見行爲性面試問題,以供應聘者實戰演練:
① Give an example of an occasion when you used logic to solve a problem.
② Give an example of a goal you reached and tell me how you achieved it.
③ Describe a decision you made that was unpopular and how you handled it.
④ What do you do when your schedule is interrupted? Give an example of how you handle it.
⑤ Have you had to convince a team to work on a project they weren’t thrilled about? How did you do it?
⑥ Have you handled a difficult situation with a co-worker? How?