1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say?
答題要點：
1）問候客人；（2分）
2）向客人提供幫助；（2分）
3）詢問客人房間號；（3分）
4）詢問行李件數；（3分）
5）詢問行李當中有沒有珍貴物品，易碎物品和食品等，我們不對以上物品負責；（3分）
6）詢問客人甚麼時候來取；（3分）
7）向客人說明寄存的收費標準；（3分）
1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say?
答題要點：
1)問候客人;(2分)
2)向客人提供幫助;(2分)
3)詢問客人房間號;(3分)
4)詢問行李件數;(3分)
5)詢問行李當中有沒有珍貴物品，易碎物品和食品等，我們不對以上物品負責;(3分)
6)詢問客人甚麼時候來取;(3分)
7)向客人說明寄存的收費標準;(3分)
8)讓客人在行李登記本和行李牌上面簽名;(3分)
9)告知客人物品是本人憑行李牌和簽名取行李並提示客人好好保存行李牌。(3分)
Reference: Good morning, sir. What can I do for you? Could you give me your room number, please? How many pieces of luggage do you want to store? Do you have some valuables, vulnerable things or food in your luggage? We can not store them, you will have to take them with you. We are not responsible for these things. When will you come back to pick them up? For luggage storing, for every piece of luggage we will charge you five RMB each day except today. We need your signature on the luggage registration book and on the claim tag. You can claim your luggage by your signature and the claim tag. Please keep it carefully.
2. If it is raining outside now and one of our guests wants to know where they could get an umbrella (此 資 料 轉 貼 於. What will you say?
答題要點：
1)問候客人;(2分)
2)向客人提供幫助;(2分)
3)詢問客人房間號;(1分)
4)建議一：每一個房間都配有一把雨傘，我可以幫您到房間往取雨傘，不過需要您稍等一下。(10分)
5)建議二：您也能夠在前臺借一把雨傘，但是需要收取您50元的.押金。我們會給您一張收據。當您回還收據和雨傘的時候，我們就退還您50元的現金。(10分)
Reference: Good afternoon, sir. What can I do for you? (you see, it is raining outside. How could I get an umbrella?) Could you tell me your room number please? I could give you two pieces of suggestion.
1) in your room there is an umbrella in the wardrobe. I can bring it downstairs for you. But you will have to wait for a moment. 2) you can also borrow it from the front desk. We will charge you 50 Yuan as a deposit and we will give you a receipt. When you return the umbrella and the receipt, we will give you back the money.
3. Now we met each other at the airport. What will you say to while away the 40minutes from the airport to our hotel.
答題要點：
1)問候客人;(2分)
2)自我先容並表示歡迎;(3分)
8）讓客人在行李登記本和行李牌上面簽名；（3分）
9）告知客人物品是本人憑行李牌和簽名取行李並提示客人好好保存行李牌。（3分）
Reference: Good morning, sir. What can I do for you? Could you give me your room number, please? How many pieces of luggage do you want to store? Do you have some valuables, vulnerable things or food in your luggage? We can not store them, you will have to take them with you. We are not responsible for these things. When will you come back to pick them up? For luggage storing, for every piece of luggage we will charge you five RMB each day except today. We need your signature on the luggage registration book and on the claim tag. You can claim your luggage by your signature and the claim tag. Please keep it carefully.
2. If it is raining outside now and one of our guests wants to know where they could get an umbrella (此 資 料 轉 貼 於. What will you say?
答題要點：
1）問候客人；（2分）
2）向客人提供幫助；（2分）
3）詢問客人房間號；（1分）
4）建議一：每一個房間都配有一把雨傘，我可以幫您到房間往取雨傘，不過需要您稍等一下。（10分）
5）建議二：您也能夠在前臺借一把雨傘，但是需要收取您50元的押金。我們會給您一張收據。當您回還收據和雨傘的時候，我們就退還您50元的現金。（10分）
Reference: Good afternoon, sir. What can I do for you? （you see, it is raining outside. How could I get an umbrella?） Could you tell me your room number please? I could give you two pieces of suggestion.
1） in your room there is an umbrella in the wardrobe. I can bring it downstairs for you. But you will have to wait for a moment. 2） you can also borrow it from the front desk. We will charge you 50 Yuan as a deposit and we will give you a receipt. When you return the umbrella and the receipt, we will give you back the money.
3. Now we met each other at the airport. What will you say to while away the 40minutes from the airport to our hotel.
答題要點：
1）問候客人；（2分）
2）自我先容並表示歡迎；（3分）