在商務活動中，你無法避免使用電話溝通業務。在談話中，禮儀是否恰當，用語是否專業，能否準確把握談話走向，都有可能改變最後的結果。How to get the right level of formality, sound professional, but friendly too?
Never fear, though! 我們將引導你進行一次專業的商務對話。
☎先來兩個小竅門熱熱身：
1. 當你表達請求的.時候，你可以試着使用"can, could, would, may"。
2. 不論你在請求或者接受信息、幫助的時候，都別忘了使用"please, thank you, thanks very much"。
☎下面我們來看看電話技巧：
Strategy 1 問候
無論你是打出還是接聽電話，都應以禮貌的問候或者寒暄作爲開始，例如：
Hi, how’ve you been?或者Nice to hear from you.等等。
Strategy 2 逐步表明來意
不表明電話來意是肯定不行的，你該從友好的問候正式轉到工作目的上了。你可以使用I’m just calling to …作爲過渡。例如：
I’m just calling to see if you would like to set up a meeting.
如果是相反的情況，你需要引導對方表明來意，例如：
So what can I do for you?
Strategy 3 禮貌的打斷別人
如果你碰巧是在和一個非常健談的人進行電話溝通，可能說了很久都沒有說到正題上，而且你發現很難插上話，那麼你就應該打斷他，但是記得一定要禮貌客氣。例如：
I would like to say something here, if I may.
Allow me to make a point.
May I interrupt you for a second?
Strategy 4 確認
如果你在通話中和對方制訂了某些計劃，記得要在電話結束時確認細節。你可以這麼開始：
Please let me confirm...
So, let me make sure I’ve got things straight...
Strategy 5 結束電話
有時這可能是通話中最難把握的一部分。你可以祝福別人，例如在合適的情況下說：
Good luck on that interview 或 Hope you feel better soon。
或者，你可能想要確認一下你們制訂的任何計劃：
I’ll see you on Friday, then.
最簡單的方式，你可以說和對方的通話非常愉快：
Well John, it’s been a pleasure talking to you.
☎常用的電話用語：
The start of the call:
've reached the accounts department.
Please hold and I'll put you through.
Could I speak to Daniel, please?
Who shall I say is calling?
My name is someone is busy:
I'm afraid he's out of the office today. Can you call back later?
Sorry, he's not available at the moment.
I'm afraid she's in a meeting at the moment.
Would you like me to take a message?
Can I take your number please?
OK. I'll make sure he gets the intments:
I'd like to arrange an appointment, please.
When's convenient for you?
Would next Friday be OK?
Sorry I'm busy then. But I could make ... (e.g. Wednesday).
Shall we say ... (4:00 pm)?
That sounds good. Thank you.
OK. See you ng an enquiry:
I'd like to enquire about ... (e.g. flights, prices, products, services, etc.)
Could you tell me about ...?
I just need to check a couple of things. Can I call you back later to confirm?
如果你正在尋求一個有挑戰性的機會來鍛鍊口語的話，那就拿起電話來吧!
If you're looking for a challenging situation to practice your English, just pick up the telephone.