PhaseIICARD
A:WHATISIMPORTANTWHEN
Planningapresentation
Findingoutabouttheaudience
Researchingthetopic
B:WHATISIMPORTANTWHEN…?
Aimingtoimprovecustomerservice
Stafftraining
Customersatisfaction
C:WHATISIMPORTANTWHEN…
Managingaproject
Encouragingteamwork
KeepingtoschedulePhaseIIICard
ProgrammeforNewStaff
Themanufacturingcompanyyouworkforwouldliketointroduceafullprogrammeoftrainingfornewstaff.
Youhavebeenaskedtohelppreparetheprogramme.
Discussthesituationtogether,anddecide:
Whatshouldbecoveredbythetrainingprogramme
Howelsenewstaffcanbehelpedtosettleintotheirjobsasquicklyaspossible