問：為什麼列車不能正常運行時要進行清客？
答：一旦在線運營的列車發生某些故障就需要退離正線運營，如繼續承擔載客運營將可能發生一定的安全風險，此時必須要採取清客措施。因此，當列車無法承擔運行任務，需要清空列車退離正線時，請乘客自覺配合地鐵工作管理方的工作，及時下車，確保後續列車的進站。這才能最大限度降低故障對運營的影響，保障乘客搭載後續列車順利到達目的地。
Q: Why do passengers have to get off the train when it’s not operating normally?
A: If something occurs to the train affecting its normal operation, the train has to leave the tracks for check and repair, as continuous operation with passengers onboard may be a potential safety risk. Therefore, on that occasion, all carriages will be vacated. If the above circumstances occur, passengers are expected to cooperate with the metro management company and get off the train immediately so the tracks can be vacated for the following trains. Only by doing so can we minimize the influence of a failed train on the whole metro system, and ensure that passengers are able to reach their destinations by taking following trains.
問：乘坐城市地鐵線攜帶物品有什麼規定？
答：為了確保地鐵線正常運營，保障廣大乘客生命財產安全，乘客攜帶的物品重量不得超過20千克；長、寬、高之和不得超過1.8米，體積不得大於0.15立方米；嚴禁攜帶各類易燃易爆危險品和違禁品進入軌道交通區域，包括汽（柴）油、各類氣體鋼瓶、各類氣霧噴罐、油漆、高濃度酒精、香蕉水、裝潢用膠水、煙花、爆竹、管制物品、爆炸物品等。請乘客在進站乘車過程中，主動將所攜帶物品接受工作人員、安檢儀器和警犬的檢查；如在乘車過程中發現其他人員違法攜帶易燃易爆危險品的，請及時舉報。
Q: What are the rules concerning items that passengers can carry?
A: To ensure the normal operation of the train as well as the safety of passengers and their properties, the following items will not be allowed aboard: items weighing more than 20 kgs, items whose length, width and height add to over 1.8 meters, or items whose volume is larger than 0.15 m. In addition, inflammable, explosive or dangerous goods and prohibited articles are not allowed into the metro station, including gasoline (diesel), gas cylinders, aerosol cans, paint, high concentration alcohol, banana oil, decoration glues, fireworks and crackers, restricted articles, explosive items, etc. Passengers are asked to submit their carry-on items for inspection by personnel, electronic security devices and police dogs. If anyone bears witness to someone else carrying inflammable, explosive or dangerous goods, it is encouraged to report the offence at once.
問：乘坐地鐵時遇到不明來源的.棄物時應該如何處理？
答：乘客在車站或是車廂內發現可疑的遺棄箱包物品，請不要擅自打開或觸摸包裹，應及時報告車站工作人員，或撥打110報警求助電話提供線索，警方和運營單位員工將根據預案採取專業處置措施。
Q: How should passengers deal with abandoned items?
A: If passengers find any suspicious abandoned luggage or items at the station or in the carriage, they should not touch or open it. They should report the items to the station or dial 110 immediately. The police and the metro management company will deal with it properly.
問：乘坐地鐵時如何防範扒竊和詐騙行為？
答：扒竊案件主要發案時間在早晚高峯時間，重點區域為四個口：車站售票口、自動扶梯口、上車列車門口及進出閘機口。以上時段和區域，請市民乘客提高警惕，注意保管好隨身攜帶的貴重物品。細節有：包袋不離視線，手機不別腰間，手機配飾不暴露在外。一旦發現可疑人員或財物被竊，及時報警。
市民乘客在乘坐地鐵過程中，切勿貪圖小便宜。如遇到有陌生人以拾到現金、金飾等貴重物品要求平分、各種途徑弄來的古董寶貝向您低價推銷或進站使用交通卡遇到故障有好心陌生人主動上前排憂解難時，請提高警惕。注意事項如下：一是遇到困難，應向持證工作人員求助；二是遇到可疑人員及時報警；三是不要向陌生人透露私人信息，如家庭地址、身份證號、手機號碼、銀行存款賬號密碼等。
Q: How to be on guard against pickpockets and swindlers?
A: Cases of pick-pocketing are most common during morning and evening rush hours, especially in following areas: ticket offices, escalators, carriage doors, entrance and exit gates where passengers need to be more cautious and take care of their valuable items. Here are three suggestions: always keep your bags within your sight; do not keep your cell phones in your pockets; do not leave your cell phone ornaments exposed. Please report to the police immediately when you find anyone suspicious or anything stolen.
Passenger are advised be alert if following circumstances occur: strangers offer to share cash, golden jewelry or other valuable things with you that they claim to have found; strangers sell you antiques at exceedingly low prices; strangers offer extremely kind help when you have trouble using your transportation card to enter the metro station. Please be advised: if you have any difficulties, please seek help from station personnel wearing identified cards; if you notice anyone suspicious, report them to the police at once; do not reveal personal information to strangers, such as your address, ID number, cell phone number, password of your bank account, etc.